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Engineer using thermal imaging camera for non-invasive leak detection in a London property
IRT Cat 1 · ABI Reports · £5M Insured

Leak Detection London — Non-Invasive Thermal, Acoustic & Tracer Gas

Locate hidden leaks across London using FLIR thermal imaging, Sewerin acoustic correlation and hydrogen tracer gas — without lifting floors or breaking walls. Insurance-grade ABI-format reports from £180. Same-day attendance, repairs available on the same visit.

Trace-and-access covered by most UK buildings policies. We deal direct with your insurer.

£5MPublic Liability
IRT Cat 1Thermographer
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Quick Answer

Non-invasive leak detection in London costs £180–£750 depending on methodology. Thermal imaging surveys start at £180, acoustic correlation £280, tracer gas testing £320 and a full insurance-grade ABI report from £450. Most leaks are pinpointed within 90 minutes and your buildings insurer typically covers the trace-and-access cost in full under standard escape-of-water cover.

Hidden leak detection across London

A hidden water leak rarely announces itself. The first sign is usually an unexplained spike in a Thames Water bill, a stained ceiling, a boiler losing pressure every few days, or a damp patch that grows during the day. By the time the symptom is visible the leak has often been running for weeks — and the secondary damage to plaster, screed, insulation, joinery and electrics is already 10× the cost of the original pinhole.

Non-invasive leak detection puts a stop to that. Using FLIR thermal imaging cameras to IRT Cat 1 standard, Sewerin SeCorr 300 acoustic correlators on buried mains, hydrogen tracer gas under concrete slabs, and Tramex / Protimeter moisture mapping across substrates, we pinpoint the source of a leak to within 50 mm — without lifting tiles, breaking plaster or excavating screed. The single 10 mm endoscope pilot hole that confirms the diagnosis is the only disturbance until the source is proven.

If the active escape is already pouring water through a ceiling, jump straight to our 24/7 emergency plumber line — minutes matter at mains pressure. Otherwise, call 0207 046 1363 for a same-day detection booking across all 32 London boroughs.

Detection methods we use

No single method finds every leak. The skill is in choosing the right tool first — based on symptoms, property type and the water service involved — and combining methodologies so that nothing is left to guesswork.

Thermal imaging camera screen showing temperature variations indicating a hidden water leak behind a wall

Thermal Imaging (IRT Cat 1)

FLIR T540 and E96 cameras to IRT Cat 1 (Level 1 thermographer) standard — pick up temperature deltas as small as 30 mK across walls, floors and ceilings. Works for hot and cold water leaks and underfloor heating.

Acoustic Correlation

Sewerin SeCorr 300 ground microphones and pipe correlators amplify the vibration of water escaping pressurised mains. Best for buried supply pipes and rising mains up to 6 bar.

Tracer Gas (Hydrogen 5/95)

Industry-standard hydrogen/nitrogen mix injected into an isolated circuit. The gas migrates through any breach and is picked up by a sniff probe — accuracy to within 50 mm even under concrete.

Moisture Mapping

Tramex Compact and Protimeter MMS3 capacitance meters quantify how wet a substrate is and chart the moisture gradient back to the source.

Salt-Trace and Dye

Fluorescein dye and salt-trace electrolyte are used to confirm waste, overflow, condensate and rainwater pathways without dismantling — vital when a wet ceiling could be one of four pipes.

Endoscope / Bore Camera

Flexible 6 mm and 9 mm bore cameras inserted through 10 mm pilot holes to confirm a suspected source before any plaster or tiling is removed.

Leak detection cost in London — 2026 prices

Prices are fixed on the call before any engineer attends. There are no parking charges within the Congestion Zone, no out-of-hours premium on scheduled work, and no separate VAT line — the figure you are quoted is the figure you pay. Same-visit repair is itemised separately so your insurer can pay the trace-and-access under the correct heading on your buildings policy.

ServiceWhat's CoveredTypical CostTime
Thermal imaging survey (single property)FLIR T540 / E96 IRT Cat 1 scan of suspected wet areas, written photo report.£180–£3201–2 hours
Acoustic correlation (mains supply)Sewerin SeCorr 300 correlator on incoming main, garden runs and risers.£280–£4202–3 hours
Tracer gas test (hydrogen 5/95)Pressure-purge of suspect circuit with hydrogen/nitrogen mix, sniff survey.£320–£4802–3 hours
Salt-trace / dye testFluorescein or salt injection used to confirm waste, overflow or roof tracking.£180–£2801–2 hours
CCTV drain camera survey add-onPush-rod or crawler camera with MSCC5 report — bolt-on to leak visit.£180–£3201–2 hours
Full insurance-report packageCombined thermal + acoustic + tracer gas + ABI-format report with photos and Cat coding.£450–£7503–5 hours
Leak detection + same-visit repairDetection plus on-the-spot repair of accessible leak (1m of pipe, joint or fitting).£380–£7803–5 hours
Underfloor / under-screed leakWet UFH circuit isolation, manifold pressure test, thermal + tracer combined.£420–£6803–5 hours

* Prices include VAT. Full pricing list on the pricing page.

Get a fixed quote in 5 minutes

Describe the symptom — we'll quote the right methodology and a same-day arrival window.

Call 0207 046 1363

Signs of a hidden leak

A leak rarely shows itself in one obvious way. London's mix of Victorian terraces, Edwardian conversions, ex-council blocks, mews properties and new-build developments each fail differently. These are the symptoms we are called to most often — any one is enough to book a survey, two together is near-certain evidence of an active escape.

  • Unexplained spike in your water bill. A 1 mm pinhole on a 4 bar main wastes around 3,500 litres a day — Thames Water billing picks it up before damp does.
  • Damp patches on walls, floors or ceilings. Especially patches that grow during the day or change shape after a hot shower or full bath.
  • Running-water sound when every tap is off. Sit in the loft hatch on a quiet night — a faint hiss is usually a mains pinhole, a drumming is usually an overflowing cistern.
  • Warm spots on the floor. Almost always a hot-feed leak or an underfloor heating breach. Thermal imaging confirms in minutes without lifting any tile.
  • Drop in mains water pressure. Sudden drops point to a buried supply pipe leak between the boundary stopcock and the kitchen tap — common in Victorian properties with lead and galvanised tails.
  • Water meter ticking with no use. Isolate the property stopcock, watch the meter for 15 minutes — any movement at all is escape. We chart the test on the report.
  • Mould or mildew in unusual locations. Behind a wardrobe on an internal wall, around a skirting on the ground floor, the underside of a stair string — these are leak shapes, not condensation shapes.
  • Boiler losing pressure repeatedly. Top-up needed more than once a fortnight points to a system leak, often on a buried pipe or an underfloor circuit.
  • Stained or bubbling paintwork. Tide-mark stains on a ceiling rose, brown paint blistering above a skirting — both flag a slow long-term escape.
  • Sudden insurance-claim history on the block. If a neighbour has had an escape of water claim, the same pipe run almost certainly serves your flat too. Get ahead of it.

How a leak detection visit runs

A typical London visit takes 3–5 hours from arrival to a written report in your inbox. The structure below is what every detection booking follows — no extras, no surprises, no per-hour clock running while the engineer thinks about what to do next.

Plumbing engineer performing diagnostic checks at a London property's water meter
1

Phone triage

5 minutes

Call 0207 046 1363 and our coordinator runs through symptoms, property type, suspect area and timeline. You get a fixed-price quote and an arrival window before you hang up.

2

Site inspection and isolation

20–30 minutes

Engineer arrives, walks the property, isolates the cold main and tests at the meter to confirm whether the leak is internal supply, waste, central heating or rainwater. Methodology is chosen before any kit comes out.

3

Non-invasive detection

1–3 hours

Thermal imaging, acoustic correlation, tracer gas and moisture mapping applied in the order most likely to find the source quickest. Findings narrated live so you understand what is being ruled in and out.

4

Pinpoint and pilot hole

10–20 minutes

Once a source is identified within 50 mm, a 10 mm endoscope hole is drilled in the least visible spot to confirm visually. No plaster off, no floor up, until the source is proven.

5

Repair or report

1–4 hours

If access is straightforward we repair on the same visit. If not, you receive a written ABI-format insurance report with photos, thermal screenshots and recommended trace-and-access scope for your insurer.

Standards, qualifications and insurance recognition

Leak detection is unregulated as a trade — anyone with a camera can call themselves a leak detection company. The standards that matter are the ones your insurance loss adjuster recognises. Reports outside those standards get rejected, which leaves you paying for both the survey and the buildings claim out of pocket. Every methodology we use is calibrated to the standards below.

ABI-format leak detection trace-and-access report ready for a London buildings insurance claim

IRT Cat 1 Thermographer Certification

Lead engineer holds the InfraRed Training Centre Level 1 thermographer certificate — the minimum standard accepted by most UK insurers for thermal evidence in escape-of-water claims.

ABI Trace-and-Access Format

Reports follow the Association of British Insurers' trace-and-access template — claim cause, location, methodology, cost of detection separated from cost of repair. Compatible with Aviva, AXA, Direct Line, LV=, Hiscox, NIG and Allianz.

Water Regulations Approved (WRAS)

All temporary connections, gas injection ports and pressure test rigs are WRAS-compliant — no risk of contaminating your incoming main during testing.

BS EN 12056 (drainage) and BS EN 806 (supply)

Detection methodology aligns with the European drainage and water supply standards used by your buildings insurer's loss adjuster.

Calibrated test equipment

FLIR, Sewerin, Tramex and Protimeter instruments calibrated annually to manufacturer specification — calibration certificates kept on the van and quoted on every report.

£5M Public Liability Insurance

Aviva-backed £5,000,000 public liability and £2,000,000 professional indemnity. Cover details supplied with every quote on request.

Real London cases — what detection actually looks like

Every London property fails differently. Six recent jobs across the boroughs, anonymised — addresses changed, methodology and pricing real.

Acoustic leak detection equipment in use on a buried water main in a London garden

Victorian terraced 3-bed, Camden — kitchen ceiling stain

Scenario: Bathroom directly above the kitchen, stain 200 mm across, growing over 5 days. Two previous plumbers had quoted £1,800 to lift the bathroom floor.

Result: Thermal scan of the kitchen ceiling at 2 hours after morning shower picked up a cool spot 600 mm from the bath waste. Endoscope through a 10 mm pilot hole confirmed a failed compression on the bath trap — replaced in 40 minutes. Total cost £240, no bathroom floor disturbed.

Edwardian conversion flat, Islington — meter spinning

Scenario: Tenant reported a faint hiss in the kitchen wall, landlord's water bill had doubled in two quarters. Property had a polybutylene cold-feed installed in the 1990s.

Result: Acoustic correlation across the boundary stopcock, the kitchen riser and the bathroom riser triangulated the leak to a 200 mm section of polybutylene behind the kitchen base unit. Cut out, replaced with copper, pressure tested at 6 bar. Insurance report issued for the buildings policy. £420 total.

1970s ex-council flat, Southwark — warm floor

Scenario: Owner-occupier flagged a warm 600 mm circle in the hallway. No visible damage, no smell. Suspected hot-feed leak under the screed.

Result: Thermal imaging confirmed a 4°C delta over the warm area. Tracer gas injected into the hot supply leg, sniff probe found the breach within 30 minutes. Single 100 mm tile lifted, leak repaired. Owner-occupier insurance reimbursed trace-and-access at £480, separate from the £190 repair.

Mews house, Kensington — boiler losing pressure

Scenario: Worcester Bosch combi needing top-up every 4 days. No visible leak, no radiators showing damp on the wall behind them. Suspected underfloor heating breach.

Result: Manifold pressure test isolated to zone 3 (kitchen). Thermal map of zone 3 against the unheated zones showed a cold spot under the island — confirmed as a screw through a UFH pipe from a previous kitchen installation. Pipe sleeved and rerouted. Insurer accepted full trace-and-access of £620 and repair of £880.

Top-floor flat, Tower Hamlets — wet ceiling, leaseholder dispute

Scenario: Wet patch on the kitchen ceiling, flat above denied any leak. Managing agent needed evidence before instructing the upstairs leaseholder to allow access.

Result: Salt-trace dye injection through the upstairs flat's kitchen sink trap (with permission via the managing agent) was picked up on a moisture map of the lower flat ceiling within 90 minutes. Written report sustained a Section 152 access request — repair completed two days later. £380 detection, £0 dispute.

New-build 2-bed, Wandsworth — under-warranty leak

Scenario: Two-year-old block, leaseholder reported damp on the bedroom wall. NHBC warranty in play, developer asked for independent leak detection report before authorising rectification.

Result: Thermal and tracer gas confirmed a failed push-fit on the cold riser inside the partition wall — installation defect under the NHBC 2-year defects period. Report submitted to NHBC and developer paid both detection (£340) and full reinstatement (£1,420). Leaseholder out of pocket: nothing.

Areas covered — all 32 London boroughs

Detection vans are based across central, north, east and south London for same-day response. Heaviest call volumes come from Camden, Westminster, Islington, Hackney, Tower Hamlets, Southwark, Lambeth, Wandsworth, Hammersmith & Fulham, Kensington & Chelsea, Haringey and Greenwich.

Frequently asked questions about leak detection in London

How much does leak detection cost in London?
Leak detection in London ranges from £180 for a focused thermal imaging survey to £750 for a full insurance-report package combining thermal, acoustic and tracer gas methods. Acoustic correlation is £280–£420, tracer gas testing is £320–£480, and a salt-trace or dye test is £180–£280. A same-visit repair is typically £380–£780 depending on access. All prices include VAT and are fixed on the call before any engineer attends. Your buildings insurer usually pays the trace-and-access cost in full — it is a separate line item from the repair under the standard ABI escape-of-water cover.
How does non-invasive leak detection actually work?
Three core technologies are used together. Thermal imaging picks up temperature differences caused by escaping water — a hot-feed leak shows as a warm halo, a cold-feed leak shows as a cool one. Acoustic correlators amplify the high-frequency hiss of pressurised water escaping a pipe and triangulate the source between two ground microphones. Tracer gas (a safe 5/95 hydrogen-nitrogen blend) is injected into an isolated circuit — the gas migrates through any breach and is picked up by a sniff probe to within 50 mm, even under concrete. Combined with moisture mapping and salt-trace dye, the source is found without lifting floors or knocking through walls.
Is leak detection cheaper than just digging up the floor?
Almost always, yes — by a factor of 5 to 20. A typical kitchen leak might cost £240 to detect and repair non-invasively. Lifting that kitchen floor, replacing tile, reinstating screed and redecorating to find the same leak runs to £2,500–£4,500. Detection adds a few hundred pounds but saves thousands in reinstatement. The math is even stronger for tiled bathrooms, polished concrete, herringbone parquet or any flooring that cannot be matched if disturbed. Your insurer recognises this — which is why every UK buildings policy covers trace-and-access up to typically £5,000–£10,000.
Will my insurance pay for leak detection?
Yes in almost every case. Trace-and-access cover is built into standard UK buildings insurance under the escape-of-water peril. Aviva, AXA, Direct Line, LV=, NFU, Hiscox, NIG and Allianz all carry it, typically with limits of £5,000 or £10,000 per claim. Reports are written to the ABI standard format with the detection cost and the repair cost itemised separately so your insurer can pay them under the correct heading. We deal direct with the loss adjuster on request and have settled hundreds of claims with no out-of-pocket cost to the policyholder. Excess still applies to the buildings claim itself.
How long does it take to find a hidden leak?
Roughly 75% of leaks are pinpointed within 90 minutes of arrival. A focused thermal survey runs 1–2 hours, an acoustic correlation 2–3 hours, a full tracer-gas circuit isolation 2–3 hours. The longest jobs — underfloor heating breaches, leaks across multiple risers in converted Victorian flats, or shared-services leaks in HMOs — can take a full half-day. Either way the engineer narrates what is being ruled in and out as the methodology runs, so the diagnosis is never a black box. If we cannot find the source on the first visit a second visit is free of charge.
What are the common signs of a hidden water leak?
Top warning signs are an unexplained rise in your water bill, damp patches that grow during the day, a faint hiss when every tap is off, warm spots on the floor (hot-feed leak), a sudden drop in mains pressure, a boiler that needs topping up every few days, the water meter ticking with no water in use, mould in unusual spots like behind a wardrobe, and ceiling stains directly under bathrooms or kitchens. Any single sign warrants investigation; two together is near-certain evidence of an active escape and worth booking detection immediately to limit secondary damage.
Can you find leaks under concrete floors?
Yes — this is exactly where hydrogen tracer gas comes into its own. The 5/95 hydrogen-nitrogen mix is the smallest molecule in routine use, lighter than air and able to migrate through hairline screed cracks back to the surface, where a sniff probe at 5 ppm sensitivity picks it up to within 50 mm. Combined with thermal imaging to narrow the search area first, slab leaks are usually located in under 2 hours without lifting a single tile. Once the source is confirmed a 100 mm core is taken at the precise point — not a 2 m blanket excavation.
Can you find a leak in a flat where the source is upstairs?
Yes, this is a routine job. Salt-trace dye injection, thermal imaging from the affected flat ceiling, moisture mapping along the suspected pipe routes and (with managing-agent permission) acoustic correlation from the upstairs flat usually identifies the source within a single half-day visit. The written report we issue is sufficient evidence for a Section 152 Commonhold & Leasehold Reform Act access request if the upstairs leaseholder is refusing entry, and is accepted by every major managing agent and freeholder in London.
Do you provide reports suitable for insurance claims?
Yes. Every detection visit produces an ABI-format trace-and-access report containing the claim cause, photographs of the symptom and the source, thermal imaging screenshots, moisture map readings, methodology used, the cost of detection itemised separately from the cost of repair, and the engineer's IRT Cat 1 certification number. The format is accepted by Aviva, AXA, Direct Line, LV=, NFU Mutual, Hiscox, NIG, Allianz and the major loss-adjusting houses (Davies, McLarens, Sedgwick, Crawford). Reports land in your inbox within 24 hours of the visit, hard copy posted on request.
Do you use thermal imaging, acoustic or tracer gas — which is best?
All three, in combination, because each has a sweet spot and a blind spot. Thermal imaging is fast and non-contact but only works where there is a temperature difference (excellent for hot-feed and UFH leaks, weaker for cold-feed in summer). Acoustic correlation is unbeatable on pressurised mains and buried supply pipes but useless on waste and overflow. Tracer gas finds anything under concrete or in walls but needs the suspect circuit isolated first. The skill is choosing which method runs first based on the symptoms — that's where IRT Cat 1 training matters more than the kit itself.
Are your engineers qualified to inspect leaks for insurance purposes?
Yes. Lead engineers hold the InfraRed Training Centre Level 1 (IRT Cat 1) thermographer certification, which is the qualification UK insurers require for thermal evidence in escape-of-water claims. They also hold City & Guilds 6035 plumbing, WaterSafe registration and CSCS cards for commercial work. All reports cite the engineer's certification number and the calibration date of the test equipment used, so the insurer's loss adjuster has full audit trail from the start.
What happens if you can't find the leak?
We have a no-find / second-visit-free policy on every detection booking. If we cannot pinpoint the source on the first visit using thermal, acoustic, tracer gas and moisture mapping, we return at no charge with whatever additional methodology the first visit suggested — usually an extended tracer-gas circuit isolation or a CCTV drain survey. Around 96% of leaks are found on visit one, and the remaining 4% have all been resolved on a second free visit. The only exception is where the customer declines to allow a methodology we have recommended (e.g. refusing tracer gas) — in which case the detection fee covers what we did manage.
Can you fix the leak the same day you find it?
In around 70% of detections the answer is yes. Engineers carry a working van stock of copper, plastic-fittings, compression joints, push-fits, valves, pipe sleeves, isolating taps, leak-sealing tape and emergency-grade epoxy repair products. Anything that is an accessible joint, a pinhole or a short section of pipe gets repaired on the same visit. Larger jobs — replacing a 6 m run, sleeving an underfloor heating circuit, swapping a manifold — get a fixed price quote on the spot and are usually scheduled within 48 hours.
What if the leak is on the shared water main, not inside my property?
If the leak is on the supply pipe between the boundary stopcock and the water company's meter, the responsibility usually sits with the water company (Thames Water, Affinity Water, SES Water in parts of South London). If the leak is between the boundary stopcock and your property — including in the garden — the responsibility is the homeowner's, but Thames Water's Leak Allowance scheme will write off the wasted water once a fix is evidenced. We provide the evidence reports needed for both routes and can repair the homeowner side under our own quote.
Do you cover all London boroughs?
Yes. Detection vans cover all 32 London boroughs and the City of London, with engineers based in central, north, east and south London for fastest response. Heaviest call volumes come from Camden, Westminster, Islington, Hackney, Tower Hamlets, Southwark, Lambeth, Wandsworth, Hammersmith & Fulham, Kensington & Chelsea, Haringey and Greenwich, but Bromley, Barnet, Croydon, Enfield and outer boroughs are routine same-day too. Travel is included in the quoted fee — no additional London-wide surcharges.

Question not answered above?

Call 0207 046 1363 — a coordinator (not an answering service) will talk through the symptoms and quote a methodology in under 5 minutes.

Book leak detection today

Same-day attendance across all 32 London boroughs. Fixed price confirmed on the call. Insurance-grade ABI report within 24 hours. £5M public liability, IRT Cat 1 certified thermographer. Detection from £180 — trace-and-access usually paid in full by your buildings insurer.

Fully insured · IRT Cat 1 thermographer · ABI-format reports · 24/7 London coverage

Service area

Leak detection across every London borough

Detection vans cover all 32 London boroughs plus the City of London — same-day response inside the M25, evening and weekend slots available across central, north, south, east and west London.

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0207 046 1363