Privacy Policy

Introduction

Emergency Repairs London ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website (emergencyrepairslondon.co.uk) and our iOS mobile application.

Information We Collect

Information You Provide

• Contact details: name, phone number, email address, and property address when you submit an emergency request or contact form.
• Photos: images you choose to attach to describe your emergency. These are sent directly to our team and not stored permanently.
• Communication records: phone calls, emails, and messages exchanged with our team.

Information Collected Automatically

• Website: standard web analytics via Google Analytics (page views, referral source, device type). No personally identifiable information is collected automatically.
• App: the app does not collect analytics, location data, or device identifiers. It does not track you.

How We Use Your Information

• To dispatch an engineer to your property in response to your emergency request.
• To contact you about your booking, quote, or follow-up.
• To maintain records of work carried out for warranty and compliance purposes.
• To improve our services based on aggregated, non-personal usage patterns.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Third-Party Services

• Twilio: handles phone calls and SMS. Subject to Twilio's privacy policy.
• Google Analytics: website analytics only. Subject to Google's privacy policy.
• Cloudflare: website hosting and security. Subject to Cloudflare's privacy policy.

Data Retention

We retain your contact details and job records for up to 6 years for legal and warranty purposes, in line with UK requirements for trade work. You can request deletion of your data at any time by contacting us.

Your Rights

Under UK GDPR, you have the right to access, correct, or delete your personal data. You can also object to processing or request data portability. To exercise any of these rights, contact us at:

• Email: [email protected]
• Phone: 07456 975436

Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a revised date.

Contact

Emergency Repairs London
71-75 Shelton Street, Covent Garden, London WC2H 9JQ
Email: [email protected]
Phone: 07456 975436