Property Manager Plumber London — No Call-Out Fee When We Do the Work
Emergency plumbing & compliance contractor for London block managers, letting agents, and portfolio landlords. £5M Public Liability, 30-minute dispatch acceptance, Fixflo / Dwellant / Re-Leased API integration, monthly consolidated invoicing.
The Property Partner deal in one line: we waive the £80–£120 contractor call-out fee on every job we attend and complete, in exchange for being your nominated 24/7 emergency contractor across the portfolio. The only time you pay an attendance fee is the £60 abortive charge if we arrive and there is no work for us to do — and we flag that on the phone before dispatch.
Built for property managers first
Why London block managers and letting agents pick us
The standard London emergency-plumber contractor charges 32 different call-out fees across 32 boroughs, routes overnight calls to an answering service, and emails certificates in 47 different formats. Property managers waste 4–6 hours a week reconciling that. The Property Partner Programme exists because we want long-term portfolio relationships — not the operational drag that comes with one-off jobs.
| What you get | Standard contractor | Property Partner |
|---|---|---|
| Call-out fee | £60–£120 | £0 when work is carried out |
| Abortive call-out (no work performed) | Full call-out fee | £60 flat — covers van + engineer time |
| Dispatch acceptance | 60 min | 30 min, guaranteed |
| Invoicing | Per job | Monthly consolidated, PO-formatted |
| PM software | Manual email only | Fixflo / Dwellant / Re-Leased / Arthur API; others manual |
| Named account manager | No | Yes |
| Tenant ETA SMS branding | Generic | Your brand |
| Additional Insured naming | N/A | Available on request |
No call-out fee when we do the work
The standard £80–£120 contractor call-out is waived on every job for partners — emergency, scheduled, day, night, weekend. You pay only the hourly labour rate and materials.
30-minute dispatch acceptance, 24/7
A real UK dispatcher answers every call — no IVR, no overflow service, no overseas call centre. Engineer ETA confirmed within 30 minutes of the report.
Quarterly Compliance Pack
£5M Public Liability via SiriusPoint (Eaton Gate), Gas Safe, NICEIC, DBS, RAMS. Certificates re-sent 30 days before expiry. Additional-Insured naming available on request.
One consolidated monthly invoice
Single invoice per portfolio, pre-formatted for your accounts software. Time-and-materials jobs are capped before work starts.
Tenant ETA SMS under your brand
Every dispatch sends a branded SMS to the tenant. Cuts inbound office calls 60–70% on emergencies and removes the back-and-forth on access windows.
Direct logging into your PM software
API integration into Fixflo, Dwellant, Re-Leased and Arthur. Manual same-day handover for Propertyfile, Qube and other platforms — no double-handling.
Named account manager
One point of contact who knows your portfolio, tenant quirks and PO numbering. No re-explaining the brief on every job.
PM software integration
Four platforms have live API integration: work orders, completion notes, photos and PDFs sync automatically. The rest run on manual same-day handover — the response SLA is identical, you just confirm completion in your portal yourself.
Compliance & insurance
Quarterly Compliance Pack re-sent 30 days before any certificate expires. All evidence available on request before contract signature.
Public Liability £5M
SiriusPoint via Eaton Gate. Policy BE26ACTT000000018221. Expires 06 May 2027.
Heat-application £1M
Section 1 sub-limit for soldering / brazing work. Industry-standard wording, disclosed upfront.
Additional Insured naming
Available on request, 5-working-day endorsement turnaround.
Gas Safe registered
Every engineer Gas Safe registered for the appliance categories they attend.
NICEIC approved
Electrical work signed off under NICEIC Approved Contractor scheme.
DBS + RAMS
Engineer DBS checks and per-job Risk Assessment Method Statements available.
Underwritten by SiriusPoint International Insurance Corporation (Public Company, Limited by Shares) UK Branch — Reg. 516401-8136, FCA 202912, deemed authorised by the Prudential Regulation Authority. Heat-application sub-limit of £1,000,000 under Section 1 of the policy wording for claims arising from the application of heat.
What "no call-out fee" actually means
Here is the full pricing matrix. The £60 abortive fee is the only attendance charge — and it only applies if we arrive and there is no work for us to do.
| Line item | Rate (Property Partner) |
|---|---|
| Hourly labour (daytime, all zones) | £80–£120/hr |
| Hourly labour (out-of-hours) | £100–£150/hr (same multiplier as daytime — no 2× night premium) |
| Materials | Trade cost + 15% (published) |
| Abortive call-out (engineer attends, no work performed) | £60 flat |
| Specialist hire (acoustic leak kit, drain camera) | £180–£300 add-on, quoted before deployment |
How onboarding works — 4 steps, under a week
Portfolio landlords are welcome too
The Property Partner Programme is built for property managers, but portfolio landlords running 10+ units across London also fit — same rate, same SLA. Single-property landlords are better served by the Priority Landlord List (free signup, no commitment, priority dispatch).
Questions property managers ask
FAQ — Property Partner Programme
What does "no call-out fee" actually mean?
If our engineer attends and carries out work, you pay only labour and materials — there is no separate £60–£120 call-out fee on top. The only time an attendance fee applies is when we arrive and there is no work for us to do (tenant cancelled access, fault already fixed, wrong trade required). That abortive fee is £60 flat and covers van fuel and engineer time. We tell you on the phone before dispatch if there is any chance the visit will be abortive.
How quickly can we onboard?
15-minute onboarding call this week locks in your Property Partner pricing. If you use Fixflo, Dwellant, Re-Leased or Arthur we wire in the API the same week. For Propertyfile, Qube or other platforms we set up the manual handover route — the SLA is identical. You can be dispatching a partner-rate job within 5 working days of the first call.
Is there a minimum job volume or contract length?
No. The Property Partner pricing is permanent for the entities we onboard — there is no minimum monthly spend, no minimum number of jobs, and no contract lock-in. If we are not delivering, the worst you have paid is labour you would have paid anyway. We make our money back over months and years of portfolio relationship, not from per-job overcharges.
Which PM software platforms do you integrate with?
API integration is live for Fixflo, Dwellant, Re-Leased and Arthur — work orders, completion notes and PDFs sync automatically. Propertyfile, Qube and any other platform run on manual same-day handover (email / PDF / portal upload) at the same response SLA. Confirm your platform on the application form and we will tell you the integration mode on the onboarding call.
What insurance do you carry?
Public Liability £5,000,000 underwritten by SiriusPoint International Insurance Corporation (UK Branch, FCA 202912) via Eaton Gate MGU Ltd, policy BE26ACTT000000018221, current to 06 May 2027. Heat-application work (soldering, brazing) is sub-limited to £1,000,000 under Section 1 of the policy — standard wording across UK trades insurance and disclosed upfront. Employers' Liability and Gas Safe / NICEIC certificates available on request.
Can you be named as Additional Insured on the policy?
Yes — Additional Insured naming is available on request for partner firms. We arrange the endorsement with Eaton Gate and the certificate is reissued with your firm named as Additional Insured. Typical turnaround is 5 working days from request to reissued certificate. There is no additional cost to the partner firm.
Which London boroughs do you cover?
All 32 London boroughs plus the City of London. Average on-site arrival is 58 minutes in zones 1–3, 74 minutes in zones 4–5. Out-of-hours response is the same SLA — we do not subcontract overnight calls to an answering service.
What counts as "emergency" for the Property Partner SLA?
Anything that risks property damage, tenant safety or rent loss if left untreated: burst pipes, uncontrolled leaks, no heating or hot water (October–April), sewage backing up, blocked drains flooding inside, gas-boiler lockouts, electrical lockouts, overflowing toilets or cisterns. Scheduled compliance work (CP12, EICR, annual boiler service, void inspections) is also covered under the partner rate — but goes through the planned-works queue rather than the 30-minute emergency desk.
Apply now
Apply for Property Partner pricing
90 seconds. We ring back within 1 working day to lock in your founding-partner rate.
Where we're based
Emergency Repairs London Ltd is registered in Covent Garden in the heart of central London — engineers are dispatched 24/7 across all 32 boroughs from forward-stationed vans, not from this office, so response times are based on van location rather than HQ distance.